Who We Are
CHS Facility Services Pty Ltd (ABN 63 641 567 482) operates the website at chs.au. We are a commercial facility management company based in Adelaide, South Australia. In this policy, "CHS", "we", "us" and "our" refer to CHS Facility Services Pty Ltd.
We take the privacy of your personal information seriously and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We collect personal information only when you voluntarily provide it to us through the contact and enquiry forms on this website. This may include:
- Your name and job title
- Your business name and ABN
- Your email address and phone number
- Your site address and details about your facility
- Information about the services you require
We do not collect sensitive personal information such as health data, financial account details, or government identifiers through this website.
How We Use Your Information
Information submitted through our forms is used solely to:
- Respond to your enquiry or service request
- Prepare a proposal or scope of works for your facility
- Contact you about CHS services relevant to your stated needs
We do not use your information for unsolicited marketing without your consent, and we do not sell or share your information with third parties for their own marketing purposes.
Third-Party Service Providers
This website uses the following third-party services to operate. Each has its own privacy policy:
- Web3Forms — processes form submissions and delivers them to our team by email. Submissions are transmitted securely. See web3forms.com/privacy.
- hCaptcha — provides spam protection on our forms. hCaptcha may process data as part of its fraud detection. See hcaptcha.com/privacy.
- Cloudflare — provides website hosting, security, and performance. Cloudflare processes connection data as part of its service. See cloudflare.com/privacypolicy.
- Google Fonts — used to load typefaces. Google may log font requests. See Google Privacy Policy.
Data Retention
Form submissions are retained in our email system and CRM for as long as necessary to manage the business relationship or enquiry. You may request deletion of your information at any time by contacting us (see below).
Security
Our website is served over HTTPS. Form submissions are encrypted in transit. We take reasonable steps to protect the information you provide, but no method of transmission over the internet is 100% secure.
Your Rights
Under the Australian Privacy Act, you have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Make a complaint about how we handle your personal information
To exercise any of these rights, contact us at [email protected] or call 1300 004 247.
Complaints
If you are unsatisfied with our handling of a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to This Policy
We may update this policy from time to time. The current version is always available at this URL with the date of last update shown above.
Contact
CHS Facility Services Pty Ltd
Email: [email protected]
Phone: 1300 004 247
ABN: 63 641 567 482